Most of the personal information we collect about you is provided by you directly during your interactions with us on our website.

We only collect personal information needed to sell our goods to you and help run our business. The types of personal information we may collect include:

• Contact and identification information – for example, your name, gender, date of birth, address, telephone number, email address and signature.
• Account and payment information, including bank and credit card details.
• Purchase information, such as specific goods purchased, dates of purchase and any returns.
• Social contact information, including any communications via social media, complaints, feedback and other contact you have with us.
• Contact and similar information if you are a supplier or service provider, in connection with the supply of products and services by your business to us.
• Digital information, such as cookies, pixels, software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity such as links clicked, page visits, app installations, app launches, viewing items and content pages, adding items to a basket, adding items to a wish list and making purchases.

In certain circumstances, we may also collect personal information about you from third parties.

We’ll only do this if you’ve been told first, where permitted by law or where you have authorised another agency to share that information. It is important that you read the privacy policies for all agencies you deal with, as you may be permitting the sharing of personal information with us when using those services.

In particular, we may collect personal information about you in the following ways:

• Publicly available sources -  including from agencies such as the Companies Office, NZBN Register, internet search platforms and social media platforms, such as Facebook and Linkedin.
• Anyone sharing information with us to help us manage loss prevention, retail crime and public safety. This may include other retailers and law enforcement agencies.

We may use your personal information for the following purposes:

• To fulfil orders and deliver products and services to you.
• Managing our relationship with you, including contacting you about your purchases and/or account.
• Considering feedback and complaints that you may make to us.
• To determine your product or service preferences.
• To personalise and customise your experience with us and to tailor how we market our products and services to you (including the layout and content of our website / apps, and advertisements displayed to you on or via third party website, apps or platforms) based on your purchase history and shopping preferences.
• To undertake data processing, data analysis, market research or trend analysis.
• To monitor customer traffic on our website.
• Enabling us to identify and make meaningful and relevant offers to you.
• Enabling us to operate and develop our businesses more generally.

• Managing and monitoring our risks, including:

  • undertaking product recalls;
  • recovering any unpaid debts or other monies owing; and
  • complying with our legal and regulatory obligations and any lawful requests from government agencies or regulators.

We may also use your personal information for other purposes, either after notifying you at the time of collection or where those uses are otherwise permitted by law.

Sometimes, we need to disclose personal information to third parties in order to carry on our business.

As noted above, we may share personal information from time to time where permitted by law and/or as otherwise set out in this privacy policy.

We may also disclose your personal information to:

• Trusted third parties involved in providing products and services to you, such as:

  • Shopify which stores your name, address and phone number and order information when you make an order, and all payment information when processing your payment for an order; and
  • Couriers

  We suggest you read the privacy policies for Shopify on their websites.

The personal information we collect about you is held by us and by our trusted data storage providers (which may include storage in ‘cloud’ facilities).  We take all reasonable steps to ensure that the personal information we hold is protected against loss, unauthorised use, access or disclosure and any other misuse, and we require our trusted service providers to do the same, even where they may store or process personal information overseas. However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no electronic transmission or storage can ever be guaranteed secure.  We retain your personal information only for as long as we need it and we destroy the information we no longer need in a secure manner by securely erasing all data.

You have the right to request a copy of any personal information we hold about you, or to ask us to correct it if you believe it is wrong.

To make a request about your personal information, email us at [email protected], call us on +64 27 489 8960 or write to us at Privacy Officer, CHDJ Limited, 8 Glenleigh Place, Mosgiel, 9024, New Zealand.

Our website may contain links to other websites for your convenience and information. These websites may be operated by businesses not affiliated with us. Linked websites may have their own privacy statement, which we suggest you review if you visit them.

We are not responsible for the content of any websites that we do not control, any use of those websites or the privacy practices of those businesses.

We want our advertising and information on our websites and related services to be relevant and interesting.

Our website uses cookies and local storage to collect and store information about you when you visit our site. Cookies are small data files which may include an anonymous unique identifier. They enable web sites to recognise repeat users, allowing sites to compile aggregated data for content and site improvements. T hey are typically sent to your browser from a web site and then stored on your device, from where they may send data to other web servers. Cookies and local storage are widely used.

Cookies are necessary to protect your privacy while disclosing your address details and while logging in and allow us to provide an optimal experience when using our website. Please note if you choose not to allow cookies, you may not be able to access all the services on our website.

We also promote our products and services using technology partners, such as Google Remarketing, as a method of targeting our advertising based on how you interact with our website. This means that you may see ads from us when you visit other websites. You can opt out of Google's, and our, use of these cookies by visiting Google's Ads Preferences Manager. View Google's advertising privacy policies.

Where we have refused a request for access to, or correction of, personal information or where you have any other concerns about the way we have handled your personal information, you have the right to make a complaint.

In the first instance, please let us know about your concerns by contacting our Privacy Officer using the contact details set out above. We’ll do everything we can to put the matter right, but if we can’t resolve your complaint for you, then you have the right to make a complaint to the Office of the Privacy Commissioner by

• Completing an online complaint form at www.privacy.org.nz; or
• Writing to the Office of the Privacy Commissioner, PO Box 10-094, The Terrace, Wellington 6143.

From time to time we may update this Privacy Policy, to reflect changes to our business, products or services or changes to the Privacy Act. We’ll update the Privacy Policy on our website, but may not otherwise notify our customers of a change, so please make sure you review it periodically to ensure you’re up to date with our privacy practices.